The CP231 means the IRS sent a refund check to an address that may no longer be current. Similar to the CP31, but the CP231 specifically identifies a situation where the IRS suspects the address on file is outdated. The refund check may have been returned by the post office, or the IRS identified the address discrepancy before mailing.
How to Get Your Refund
Update your address with the IRS by filing Form 8822, calling the IRS at the number on the CP231, or updating through your IRS Online Account at irs.gov. Once updated, request a replacement check. Processing takes 4 to 6 weeks.
For faster delivery, ask about direct deposit when you update your address. The IRS can often deposit the replacement refund directly into your bank account instead of mailing a check.
Prevention
File Form 8822 every time you move. If you're filing a return with a new address, the IRS updates your address from the return, but there can be a lag. Filing Form 8822 separately ensures the change is processed promptly.
Set up an IRS Online Account if you haven't already. You can monitor your refund status, view notices, and update your address online without calling or mailing forms.
If your refund went to the wrong address, call us at (813) 229-7100.