What This Notice Means

Someone used your personal information to access an IRS online service. The IRS sends this notice so you can confirm it was you.

What to Do

  • If you accessed the service: you don't need to do anything.
  • If you didn't: call the number on your notice immediately.

Once the IRS verifies your identity, it will disable your online account.

If It Wasn't You

Treat this as possible identity theft. Someone with access to your IRS online information could see your tax records. Move quickly:

  • Call the number on your notice first.
  • Write down the date, the time, and who you spoke with.
  • Keep the notice with your tax records.
  • Watch your mail for other IRS notices you don't recognize, such as notices about returns you didn't file.

Protect Yourself

The IRS will never ask you for your username, password, or security code by phone, notice, email, or text message. If someone contacts you asking for those, it's a scam. Don't respond.

Use the contact information on the notice itself. Don't use a phone number from an email or text you received.

Think About Who Had Access

Sometimes the access was legitimate and simply forgotten: a spouse, a family member helping with a return, or a preparer signing in for you. Ask before you assume the worst. But if nobody in your circle did it, call right away.

If you received a CP303 notice and someone else is using your information, call us at (813) 229-7100.