The CP566 confirms the IRS received your identity theft report and has opened a case. Your account has been flagged, and the IRS Identity Theft Victim Assistance (IDTVA) unit is investigating. This is the beginning of a process that typically takes 120 to 270 days to resolve.
What Happens During the Investigation
The IRS reviews the fraudulent return filed in your name, compares it to your legitimate return (if filed), verifies your identity, removes fraudulent transactions from your account, and processes your legitimate return. If a fraudulent refund was issued, the IRS works to recover it, though that doesn't delay your legitimate refund.
What You Should Do
Keep the CP566 with your records. Note the case number and the phone number for your assigned unit. If you need to contact the IRS about your identity theft case, use the number on this notice rather than the general IRS line. The IDTVA unit has direct access to your case file.
If you haven't filed your legitimate return yet, do so. Mark it as an identity theft return by attaching Form 14039 and filing by paper (not electronically, since the e-file system may reject it due to the duplicate SSN). Include any documentation the IRS requested.
Timeline Expectations
Identity theft cases are complex and take time. The IRS's stated goal is 120 days, but many cases take 180 to 270 days. During this period, you may receive additional correspondence requesting information or providing status updates. Respond to every request promptly to avoid further delays.
If your identity theft case is dragging on, call us at (813) 229-7100. We can help expedite through the Taxpayer Advocate if necessary.